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Trust & security

School data security: where it lives, who sees it.

Before you sign, your ICT lead will ask where the records go; here is the answer.

Where it lives

Your school’s records, kept apart from every other.

Another school’s records are never mixed with yours, and cannot be reached from your account.

  • Each institution’s records kept apart from every other.
  • Your own address: yourschool.schooware.com.
  • Encrypted in transit, over HTTPS.
How schools are kept apart
Your schoolyourschool.schooware.comKept apart
Students, parents and staffKept for your school onlyYours
Results, fees and attendanceKept for your school onlyYours
Another schoolanotherschool.schooware.comKept apart
Its recordsKept apart from yoursNot reachable from yours
Scripted illustration — no real student data.

Who sees what

Each role sees only its own section.

A bursar granted Primary sees Primary’s money. A request for another section’s record is refused.

  • Fine-grained permissions, school-wide or per section.
  • Every account switched on or off in one place.
  • An Auditor role reads everything and changes nothing.
yourschool.schooware.com/roles
Role · BursarGranted for: Primary sectionPer section
See invoicesPrimaryAllowed
Raise bills for a classPrimaryAllowed
Approve a refundPrimaryAllowed
See invoicesSecondaryRefused
Scripted illustration — no real student data.

The audit trail

See who changed what, when and where.

Every entry records the person, the action, the time and the source. It is append-only: nobody can edit an entry.

yourschool.schooware.com/audit
Audit trailToday · SecondaryAppend-only
Bill adjusted · ₦5,000 reductionBursar · web · reason recorded10:12
Score changed · Mathematics, JSS 2ASubject teacher · the app11:40
Role granted · Exam officerAdministrator · web13:05
Refund approved · ₦25,000Head of finance · web14:40
Scripted illustration — no real student data.

Safeguards

Secrets, backups and sign-in, protected.

Encrypted secrets

Status: Live

Passwords and keys for connected services are stored encrypted.

  • Never kept in plain text

Daily backups

Status: Live

The school’s data is backed up every day.

  • Automatic, every day

Sign-in & security

Status: Live

Everyone signs in with their own account and can set up or reset a password.

  • Password setup and reset
  • Fingerprint app lock on mobile
Web + app

AI

The AI reads. It never acts.

The AI Assistant AI-powered answers only from records the person asking may already see.

  • Read-only and permission-scoped; it takes no actions.
  • SchooWare does not train AI models on school data.
AI AssistantSigned in as: Principal · Secondary

How many students were absent in JSS 2 today?

7 students were marked absent in JSS 2 today, across three arms.

Mark them all present.

I cannot change a record. The class teacher can correct the register.

Read from today’s register · Secondary section

Scripted illustration — no real student data.

Your data is yours

Your school decides. We follow its instructions.

The school is the data controller; SchooWare is the processor.

  • Your data exported by our team on request.
  • Returned or deleted when a school leaves.
  • Face photos are not stored; face check-in uses no AI.

Questions

School data security questions, answered.

What happens when the internet drops?
Face check-in on the app needs a connection. With the On-Site add-on, a server at the school keeps exams, attendance and the till running, and biometric devices on the premises keep recording.
Who at SchooWare can see our data?
Only the people who need it to run and support the platform, bound to confidentiality. The data processing statement sets this out.
How long are backups kept?
Seven days. Your records are backed up automatically every day.
How do we report a security concern?
Write to [email protected] with what you saw, where, and how to reach you. Please leave out any student’s personal details.

Bring your ICT lead to the demo.

Ask to see it working: a role for one section, a line in the audit trail, a refused request.

  • Each school’s records kept apart
  • Your records stay yours

[email protected]

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